Returns & Exchanges

Due to the perishable nature of our frozen treats, we cannot accept physical returns of ice cream; however, if your order arrives melted or damaged, we are committed to making it right with a replacement or refund.

Return Process

• 1.
  Inspect Your Delivery

  Check your package immediately upon arrival to ensure all items are present and the dry ice has maintained the proper temperature.

• 2.
  Document Issues

  If there are any quality concerns or shipping damages, please take clear photos of the product and the packaging.

• 3.
  Contact Support

  Email our team within 24 hours of delivery with your order number and the photos of the affected items.

• 4.
  Resolution Process

  Our team will review your claim and issue a full refund or ship a replacement order at no additional cost to you.